Make a payment online

Pay online

With the online payments service, you can pay online with any of the following types of credit/debit cards: Visa, Mastercard, Maestro, Solo, Visa Delta.

We do not accept the following cards:

  • American Express

  • Diner Club

  • Electron

Please note: there is a 1.4% handling fee for payments made by credit card *

We accept debit or credit cards for any of the following:

Parking ticket (penalty charge notice)
Please enter the 10 character reference from your parking ticket (penalty charge notice).  This will start with either HW or NJ followed by 8 numbers.  The last character may be a letter instead of a number. * There is no handling fee charged for paying parking tickets.

To pay a PCN starting with HW use the link above.

Pay a PCN that begins with NJ

Council tax 7 or 8 digits
Enter the 7-digit number from the reference box on your letter or payment slip. If the reference is 8 digits please ignore the last digit.

Council tax 10 or 11 digits
Enter the 10-digit number from the reference box on your letter or payment slip, which will always start with a 1. If the reference is 11 digits please ignore the last digit.

Business rates
Enter the nine-digit reference number, which always starts with a 9.

Rents swipe card
If you have a white card with a coloured stripe across it (red, orange, green or blue stripe), you will also have a 19-digit reference number across the centre of your card.

Ignore the first 6 numbers, which are always 633574, then enter the next 12 numbers, leaving the last number on the card out, into our online payment system, selecting option Rents-swipe card. Please note: these cards are still valid and will remain in use.

From Friday 1 Oct 2010, all new customers will be issued with a new designed coloured card (red, orange, green or blue), as below:

New online payment rent cards

If you have one of these cards, ignore the 19-digit reference number across the centre of the card, enter the 14-digit number located on the bottom right of the card, into our online payment system, selecting option Rents-14 digits.

Rents 14 digits
Enter the 14-digit reference quoted on your letter or old rent book. Please do not insert dashes or gaps, as this will cause the payment to reject.

Benefit overpayments
Enter the 10-digit number from the reference box on your letter or payment slip, which will always start with a 3.

Leaseholder payments 14 digits
Enter the 14-digit reference quoted on your letter or payment slip. This number will always have a 4 the fourth digit from the end for this fund. Please do not insert dashes or gaps, as this will cause the payment to reject.

Invoice payments 13 digits
Please enter the 13 digit reference number from your invoice. This is made up of 3 letters and 10 numbers and will always start with an S.

Security

Our online payment facility will take you to a secure site. Our secure server software encrypts all your personal information including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the internet.

Help

If you have any internet payment problems or questions, please call 020 8583 2324/5 between 9am and 4pm, Monday to Friday.



Hounslow Council